Shipping Policy

Before your parcel leaves

An order normally takes approximately 1–2 business days to process after payment authorization succeeds. Once dispatched, the estimated transit period is a separate 4–6 business days. Weekends and applicable holidays do not count as business days. These are estimates, not a promise of arrival on a particular date.

Destination, charges and delivery details

Available destinations and any shipping charge are presented during checkout for the delivery address you enter. Review them before confirming an order; a product listing alone does not establish free shipping. Please check the street, unit number and postal code carefully. If an address needs correction, contact us promptly, as changes may no longer be possible once preparation or dispatch has progressed.

Following a shipment

Tracking information, when issued for your shipment, lets you follow carrier updates. A scan may take time to appear, and weather, holidays or carrier disruption can extend an estimate. If tracking stops progressing, the parcel is delayed or lost, or delivery is recorded but you cannot locate it, send your order number and tracking details to yutupoqo65@gmail.com. Check the delivery location and with others at the address while we investigate.

Damage or missing contents

Photograph damaged packaging and goods, keep the packaging and components, and tell us what is missing or damaged. We will review the available information and explain the next steps. The Refund Policy explains the 30-calendar-day window for reporting qualifying product problems.