Refund Policy

Our voluntary return and exchange process covers merchandise that arrives damaged, defective, incorrect, incomplete or materially different from its description. Submit a request within 30 calendar days after delivery. This is the time to make your request, not a requirement for an approved parcel to reach a warehouse within that period.

What this process covers

We do not accept voluntary returns solely because you changed your mind, prefer a different item, selected the wrong size or option, or no longer want the purchase. These limitations do not remove any rights or remedies that applicable consumer law makes non-excludable.

Request approval before sending anything

Email yutupoqo65@gmail.com with your order number, checkout email address and the reason for the request. For a product problem, include clear photographs or a video and retain the packaging and relevant parts. Wait for our review and approval before posting a return. We provide the precise return address and instructions after approval; the mailing address on Contact Us is not automatically a return facility.

Review, replacement and refund

We will assess the reported issue and explain the approved resolution. Any exchange or replacement depends on review and actual stock availability. Shipping costs, labels or other applicable charges will follow the confirmed arrangements for your case; this policy does not promise a free label or waive an unconfirmed fee.

After a refund is approved, we process and initiate it to the original payment method within 10 calendar days. Your bank, card issuer or payment provider may need additional time to post the credit. Processing within that period is not a guarantee that the funds appear in your account by day ten.